Privacy Policy

Last Updated: June 16, 2026

At Storm Safaris, we are committed to protecting the privacy and security of our clients. This Privacy Policy describes how we collect, use, and safeguard the personal information you provide to us through our website, booking platforms, and inquiries.

1. Information We Collect

We collect personal information necessary to plan and finalize your East African travel itineraries. This includes:

  • Contact Details: Your name, email address, phone number, and mailing address.
  • Booking Details: Travel dates, number of guests, destination preferences, custom requirements, and medical/dietary restrictions.
  • Payment Info: Transaction references from third-party payment processors. *We do not store credit card or bank credentials on our systems.*

2. How We Use Your Information

Your information is used solely to provide and coordinate travel services, specifically:

  • Responding to custom safari inquiries submitted through our itinerary planner.
  • Booking national park permits, local flight tickets, lodging, and armed guides/scouts on your behalf.
  • Processing transactions securely using PayPal, Paystack, or M-Pesa.
  • Sending essential travel updates, booking confirmations, and logistics advice.

3. Payment Gateway Security

All online payments are handled securely by accredited payment service providers:

  • PayPal: Secured by PayPal's encryption infrastructure.
  • Paystack: Processed via Paystack’s PCI-DSS compliant iframe.
  • M-Pesa Express: Handled directly on the Safaricom network via secure STK Push PIN verification.

We collect and store only the payment reference ID returned by these systems to associate payments with booking records in our database.

4. Information Sharing & Third Parties

We do not sell, trade, or rent your personal information to third parties. We share your info only with essential service providers directly involved in your tour logistics, such as:

  • National park authorities (for gorilla permits or conservation entries).
  • Lodges, hotels, and camps (for room allocations and meal requirements).
  • Charter flight operators and local ground transport drivers.

5. Cookies & Site Analytics

Our website uses basic functional cookies to maintain sessions and analyze traffic trends. This helps us optimize load speeds and layout performance. You can disable cookies in your browser settings at any time.

6. Your Rights & Data Retention

You have the right to request access to the personal data we store, request corrections to erroneous records, or ask for the deletion of your personal records from our databases. We retain booking data as long as required by tax laws and tourism regulations.

7. Contact Information

If you have any questions about this Privacy Policy or wish to request data deletion, please contact us at:

Email: info@stormsafaris.com
Phone: +254704567698
Address: Nairobi, Kenya